At Urban Walkers, we take immense pride in the quality and craftsmanship of our handmade shoes. However, we understand that there may be instances where the product you receive may not meet your expectations or may have defects. To address these concerns and ensure complete customer satisfaction, we have a comprehensive return and exchange policy in place. This article outlines the conditions under which returns or exchanges are accepted, and the steps you need to follow to initiate the process.
Reasons for Accepting Returns or Exchanges
We accept returns or exchanges for the following specific reasons:
Defective Product: If you find that the shoe you’ve received has a manufacturing defect, we will gladly accept the return. You have the option to either receive a full refund or have a replacement sent to you.
Incorrect Size or Style: In the rare event that you receive a shoe that is not the size or style you ordered, we will facilitate an exchange for the correct size or style.
Dissatisfaction with the Product: If you are not satisfied with the quality or comfort of the shoe and have a valid reason for your dissatisfaction, we will accept the return.
Please note that due to the handmade nature of our products, we do not accept returns for reasons other than those listed above.
How to Initiate a Return or Exchange
Contact Customer Service: To start the return or exchange process, you must first get in touch with our customer service team. You can do this either through our live chat feature on our website or by sending an email to our customer service department.
Provide Necessary Information: You will be asked to provide your order number and clearly state the reason for the return or exchange. This will help us expedite the process and offer you the most appropriate solution.
Follow Instructions: Our customer service team will guide you through the rest of the return process, which may include shipping instructions and other necessary steps.
Conditions for Returns
The shoes must be unworn and in the same condition as you received them.
All original packaging, tags, and accessories must be included.
Returns must be initiated as quickly as possible to avoid any delays.
Refunds and Exchanges
Once we have received and inspected the returned product, we will either refund the purchase price or exchange the shoes, as per your request. The refund will be credited to the original payment method used for the purchase.
Our customer service team is available to answer any questions or concerns you may have regarding the return and exchange process. Feel free to reach out to us for any clarification.