Welcome to Urban Walkers! We specialize in crafting custom-made shoes that perfectly match your unique style and comfort needs. Unlike mass-produced items, each pair of shoes from our store is a work of art, carefully handcrafted by our skilled artisans.
How We Process Your Order
Once your payment is confirmed, our team of skilled craftsmen will begin the process of creating your custom shoes. The production time for each pair ranges from 2-3 working days. This period allows our artisans to focus on each intricate detail, ensuring that the final product meets our stringent quality standards.
Our Commitment to Quality
We understand that you’re excited to receive your custom shoes, and we share that excitement! However, quality craftsmanship takes time. We assure you that our team is committed to delivering your order as swiftly as possible without compromising on quality.
We appreciate your patience and understanding throughout this process, as it enables us to provide you with the exceptional, handcrafted shoes that you deserve.
SHIPPING INFORMATION
After your custom shoes are crafted to perfection, they are picked up by our trusted logistics partners, FedEx and DHL, for prompt delivery. We offer shipping to various European countries, with delivery times generally ranging from 4 to 6 working days.
Important Notes
The delivery times mentioned do not account for any customs delays that may occur.
Please be aware that shipping times may vary during peak seasons or due to unforeseen circumstances such as the Covid-19 pandemic, Christmas, or Black Friday.
TRACKING YOUR SHOES
Once your order is on its way, you’ll receive an email notification containing a unique tracking number. This allows you to monitor the journey of your package in real-time.
How to Track Your Order
Visit the “Track Order” page on our website, accessible from the website header.
Enter the email address associated with your Urban Walkers order and your unique tracking number.
Click the “Track” button to view the current status of your package.
If for some reason the tracking information is not updated, please allow up to 3 business days for the system to refresh. If you still encounter issues after this period, our customer service team is always here to assist you.
DETAILED LIST OF DELIVERY TIMES PER COUNTRY
🇦🇹 Austria: 4-6 working days
🇧🇪 Belgium: 4-6 working days
🇧🇬 Bulgaria: 4-6 working days
🇭🇷 Croatia: 4-6 working days
🇨🇾 Cyprus: 4-6 working days
🇨🇿 Czech Republic: 4-6 working days
🇩🇰 Denmark: 4-6 working days
🇪🇪 Estonia: 4-6 working days
🇫🇮 Finland: 4-6 working days
🇫🇷 France: 4-6 working days
🇩🇪 Germany: 4-6 working days
🇬🇷 Greece: 4-6 working days
🇭🇺 Hungary: 4-6 working days
🇮🇪 Ireland: 4-6 working days
🇮🇹 Italy: 4-6 working days
🇱🇻 Latvia: 4-6 working days
🇱🇹 Lithuania: 4-6 working days
🇱🇺 Luxembourg: 4-6 working days
🇲🇹 Malta: 4-6 working days
🇳🇱 Netherlands: 4-6 working days
🇵🇱 Poland: 4-6 working days
🇵🇹 Portugal: 4-6 working days
🇷🇴 Romania: 4-6 working days
🇸🇰 Slovakia: 4-6 working days
Please note that shipping times listed do not take into account possible customs delays. Please also note that delays may occur during peak seasons or unforeseen events such as the Covid-19 pandemic, Christmas, or Black Friday.